Terms of service

Bodytree Studio Sole Proprietorship L.L.C. (a mainland Abu Dhabi limited liability company, trade licence No. CN-1143608, registered address: Al Karama – West 1-14, Villa No. A420, Khaldoun Khalifa Al Sheikh Ahmed Abdul Aziz Al Mubarak Building, Abu Dhabi, United Arab Emirates) (“Bodytree Mainland”) operates the Bodytree studio at Villa No. A14 West 420, Al Karama, Abu Dhabi, Building Khaldoun Al Mubarak, United Arab Emirates.

BT Pilates Studio GM Ltd (a company registered in Abu Dhabi Global Market, registration No. 28139, registered address: SU203C & SU208A, Level 01, The Galleria, Al Maryah Island, Abu Dhabi Global Market Square, Abu Dhabi, United Arab Emirates) (“Bodytree ADGM”) operates the Bodytree studio at The Galleria, Al Maryah Island.

Bodytree Mainland and Bodytree ADGM are separate legal entities, each subject to its own applicable law and regulatory regime as described in Section 12 (Governing Law & Dispute Resolution). References in these Terms to “Bodytree,” “we,” “us” or “our” mean the entity that operates the studio, class, service, event or booking to which the relevant provision relates; where a provision applies generally to bodytreestudio.com or to Bodytree’s business as a whole, it refers to both entities jointly, each only in respect of its own acts, omissions and obligations.

By accessing or using bodytreestudio.com (the “Site”), booking a class, workshop, retreat or event, or purchasing a package, membership, product or service from Bodytree (together, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please do not use the Site or the Services.

1. Eligibility & Accounts

You must be at least 18 years of age to register an account, purchase a package or membership, or book a Service.
The information you provide to us must be true, accurate, current and complete. You are responsible for keeping your account details up to date and for maintaining the confidentiality of your password and account credentials.
You may not impersonate any person or entity, or register an account using a false identity or on behalf of another person without authorisation.
You are responsible for all activity that occurs under your account. Please notify us immediately at hello@bodytree.com if you suspect unauthorised use of your account.

2. Bookings & Payments

Group classes must be pre-booked and pre-paid using a valid, active package or membership.
Class scheduling and bookings are managed through the booking app; payments are processed securely by a third-party payment processor. Other services may instead be booked and paid for via the website, also using a third-party payment processor.
For single classes and packages, we do not store your full card details; a third-party payment processor handles and secures all card data. If you purchase a membership, your card is stored on file (tokenised via the booking application) so that we may charge your recurring renewal payments. Bodytree does not, in either case, access, view or hold your full card number.
Pricing and availability are subject to change without notice. Prices displayed include five percent (5%) UAE VAT unless stated otherwise.
All transactions are conducted in UAE Dirhams (AED). We do not knowingly provide Services to individuals or entities located in, or otherwise transact in breach of, sanctions administered by the U.S. Office of Foreign Assets Control (OFAC) or applicable UAE sanctions regimes.
Certain classes may be restricted to a specific group of participants (for example, women-only classes). Where a class carries such a restriction, we reserve the right to decline or reallocate a booking that does not meet the stated criteria.
Memberships renew automatically by charging the payment card on file at the price and interval shown at the time of sign-up. We will notify you in advance of any price increase before it takes effect.
You may cancel or pause your membership at any time via your account or by emailing hello@bodytree.com; cancellation stops future charges but does not entitle you to a refund of any period already billed.

3. Assumption of Risk & Health Disclosure

Bodytree's Services involve physical exertion and carry an inherent risk of injury. By booking or attending a class or Service, you confirm and agree that:

you are physically fit to participate, or have first consulted a doctor if you have any medical condition, injury, pregnancy or other concern that could affect your ability to participate safely;
you will inform your instructor of any relevant health condition, injury or pregnancy before the class or session begins;
you understand and voluntarily accept the physical risks inherent in the Services;
you will follow your instructor’s guidance and immediately stop any exercise that causes pain or discomfort; and
if you are pregnant, you will book into Bodytree’s Prenatal classes rather than general classes, which are not modified for pregnancy.
You will sign/acknowledge the liability waiver shared with you upon registration before you can attend your first class.

If you do not disclose a relevant health condition before class, Bodytree will not be responsible for any resulting injury to the extent that it could reasonably have been avoided had we been informed. Nothing in this Section 3 limits Bodytree's liability for death or personal injury caused by its own negligence (see Section 9), and nothing in this Section 3 affects your statutory rights.

4. Cancellations, Late Cancellations and No-Shows

Cancellation window: you may cancel a reservation without penalty up to twelve (12) hours before the scheduled start time of the relevant class or session. A cancellation made within 12 hours of the start time is a “Late Cancellation.”

Late cancellations: if a reservation was made using a class credit or package, that credit will be forfeited and will not be returned to your account.

No-Shows: if you do not attend a reserved class or session without having cancelled it, the reservation will be recorded as a “No-Show.” Where the reservation used a class credit or package, that credit will be forfeited and will not be returned to your account.

Fees: we reserve the right to charge a late cancellation fee and/or a no-show fee. Current fee amounts, where applicable, are published on the Site and available at studio reception, and may be charged to the payment method held on your account.

Check-In: a reservation is deemed consumed once the relevant class or session begins, whether or not you attend. Where self check-in is used, checking in without attending the class does not entitle you to a returned credit.

Duet and Group Private Sessions: all participants must cancel in order to avoid forfeiture of their credit; otherwise, the session will proceed at the applicable higher group rate.

Exceptions: we may, at our sole discretion, waive a forfeiture or fee in exceptional circumstances, including on production of documented medical evidence. Any waiver is granted on a case-by-case basis and does not create an entitlement to any future waiver.

All cancellations must be made through the Bodytree booking app. If the booking app is unavailable or a technical error prevents the client from processing the cancellation through the app, the client must contact the relevant studio reception by telephone and confirm the cancellation by email to the applicable studio email address listed on the Bodytree Studio Locations page of our website.

Cancellations communicated directly to an instructor, or through any other communication channel, will not be considered valid.

5. Packages, Gift Vouchers & Expiry

Packages must be used within their stated validity period. Unused sessions are non-transferable and non-refundable.
Gift vouchers should be treated as cash. Lost, stolen or damaged vouchers cannot be replaced. Vouchers expire in accordance with their stated terms and cannot be exchanged for cash; a monetary voucher will instead be credited to your account. We reserve the right to refuse any voucher we reasonably suspect to be fraudulent, altered or tampered with.

6. Workshops, Courses & Events

Payment secures your place on a first-come, first-served basis
Cancelling less than twenty-four (24) hours before a workshop or course: no refund or transfer will be given.
Retreats and special events may be subject to their own separate terms, which will be made available at the time of booking.

7. Refunds

If Bodytree cancels an event, you will receive a full refund to your original payment method or, at your election, as account credit. Approved refunds are processed within five (5) to ten (10) days, depending on your card issuer’s processing times.

8. Website Use & Intellectual Property

You may browse, print and download content from the Site for your own personal, non-commercial use. You may not republish, modify, distribute or otherwise reproduce any content from the Site without our prior written permission.
You must not post or transmit any content that is unlawful, obscene, defamatory, discriminatory, infringes the rights of any third party, or contains malicious code.
We may disclose your identity to law enforcement authorities where required to do so in connection with an alleged breach of this Section 8.
Links to third-party websites are provided for convenience only. We do not endorse, and accept no responsibility for, the content of any third-party website.
We may photograph or film classes, workshops and events for marketing purposes. We will seek your consent before publishing any image or footage in which you are recognisable; please inform a staff member if you would prefer not to be included.

9. No Warranty & Limitation of Liability

The Site and its content are provided on an “as is” and “as available” basis. We take reasonable steps to ensure that information on the Site is accurate and that the Site remains available, but we do not warrant or guarantee uninterrupted, timely or error-free access. To the fullest extent permitted by applicable law, Bodytree shall not be liable for any indirect, incidental or consequential loss (including loss of profits, revenue, goodwill or anticipated savings) arising out of or in connection with your use of the Site or the Services, and Bodytree’s aggregate liability to you arising under or in connection with these Terms shall not exceed the total amount paid by you to the relevant Bodytree entity in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms excludes or limits Bodytree’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited, nor does it affect your statutory consumer rights.

10. Your Personal Data

Use of Data: Each Bodytree entity’s use of your personal data is governed by our Privacy Policy, which applies to both Bodytree Mainland and Bodytree ADGM, each acting as a separate data controller in respect of the data it collects and processes.

Program Description: By opting in, you agree to receive recurring automated text messages from Bodytree Pilates and Bodytree Wellness ("we," "us," "our") at the mobile number you provided. Messages may include appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, etc. Consent to receive these messages is not a condition of any purchase.

Frequency: Message frequency may vary depending on your activity and interactions with us.

Message and Data Rates: Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.

Carrier Liability Disclaimer: Carriers are not liable for any delayed or undelivered messages.

⁠How to Opt Out and Get Help: You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at support@bodytree.com or +971 2 443 4448.

11. Complaints & Contact

You may direct any complaint or query to hello@bodytree.com; we aim to respond within forty-eight (48) hours. Alternatively, you may write to the relevant Bodytree entity at the address below:

Bodytree Studio Sole Proprietorship L.L.C. — Al Karama – West 1-14, Villa No. A420, Khaldoun Khalifa Al Sheikh Ahmed Abdul Aziz Al Mubarak Building, Abu Dhabi, UAE (trade license CN-1143608) — Tel: +971 2 443 4448

BT Pilates Studio GM Ltd — SU203C & SU208A, Level 01, The Galleria, Al Maryah Island, Abu Dhabi Global Market Square, Abu Dhabi, UAE (ADGM registration No. 28139)

12. Governing Law & Dispute Resolution

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), are governed as follows:

in respect of Services provided by Bodytree Mainland: by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi as applied onshore, and any dispute is subject to the exclusive jurisdiction of the onshore Abu Dhabi courts; and
in respect of Services provided by Bodytree ADGM: by the laws and regulations applicable in the Abu Dhabi Global Market (ADGM), and any dispute is subject to the exclusive jurisdiction of the ADGM Courts.

Country of domicile: United Arab Emirates.

13. General Provisions

Severability: if any provision of these Terms is held invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement: these Terms, together with our Privacy Policy and any specific terms applicable to a workshop, retreat, event or membership, constitute the entire agreement between you and Bodytree in relation to their subject matter, and supersede any prior agreement or understanding.

Assignment: you may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, restructuring or sale of assets, or by operation of law.

Force Majeure: Bodytree is not liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disaster, pandemic, war, civil unrest, governmental action or utility failure.

No Waiver: no failure or delay by Bodytree in exercising any right under these Terms operates as a waiver of that right.